Essential Supervisory Skills Workshop

15 September 2020


Transiting from individual contributor to supervisory role requires a new set of knowledge and skills. Why take the long, hard rocky road of trial and error to supervisory success when you can jump-start your skills in just one day? It’s important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest level.

Anyone who supervises others, especially those who are new to supervising/managing, will benefit from our 1-day course developed for managers and supervisors. This course provides you with strong leadership skills, like delegating tasks, leading teams, communicating effectively, giving feedback, problem-solving and decision making. You would have greater confidence in managing and motivating teams that achieve organizational goals and are engaged at work.


  • Apply management and leadership roles and responsibilities
  • Build high-performance teams
  • Manage team strategically
  • Give constructive feedback and engaging staff conversations.
  • Delegate tasks to the right person in the right way
  • Engage and motivate staff
  • Conduct effective meetings


  • Identify the role of manager and leader.
  • Understand Life Cycle of Teams and use the GSPRR model to build high performance teams.
  • Apply Let's TALK approach to staff conversations that brings engagement and results.
  • Apply Time Management Matrix to manage team priorities.
  • Use SWOT analysis to achieve team vision.
  • Acquire the Art of Delegation – knowing who, what and how to delegate.
  • Apply Leadership styles and techniques to motivate and engage staff.
  • 5 steps to conducting effective meetings.

Who should attend

  • Team Supervisors
  • Leaders
  • Managers who want to achieve great results by engaging and developing the team members


  • $ 450 per participant
  • $ 400 for 2*
  • $ 350 for 3 or more*
  • *Cost per participant from the same organisation


  • A Certificate of Attendance will be awarded at the end of the workshop.


  • 15 September 2020 (4th Run)
  • 9 am to 5 pm
  • 7 hours


  • Hotel Grand Pacific Singapore
  • Coffee & tea with snacks during the morning and afternoon breaks
  • Buffet lunch with vegetarian & halal options


Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was holding managerial positions in various organisations and her last position was Senior Manager, Learning and Development, in a local large organisation.

Having been in the role of a Senior Human Resource Practitioner with management responsibilities, Susan has leadership and facilitation experience. As such, she is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. She has conducted numerous training sessions for organisations such as ACNielsen Research, Tan Tock Seng Hospital, Parkway Health, Starhub, Sanmina-SCI, John Wiley and Sons, NTUC First Campus, DTZ, Jurong Port and more.

Her passion lies in being able to contribute to improving the competencies of her participants through interactive sessions. She firmly believes that competent people make a big and positive difference to the organisation.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) and also a Graduate Diploma in Personnel Management (Bronze Award). She is also certified in Advanced Certificate in Training and Assessment (ACTA).


Please register for this course using our Registration Form or call us at (65) 6337-7516 should you have any queries.