Effective Email Writing Workshop

8 September 2020

introduction

Email is a widely used tool for business communications. The average office worker receives around 80 emails each day. This can cause tension, confusion, or other negative consequences for working professionals. In fact, a survey done by Sendmail Inc in 2013 found that 64% of working professionals suffer from such negative impact from emails. So, how can you avoid your emails causing such a negative impact? And how can you write emails that get the results you want?

This course looks at strategies you can use to ensure that your use of email is clear, effective, and successful.

Objectives

  • Give examples of the most common types of emails and how to write them.
  • Identify their existing good and bad email habits.
  • Adapt their usual writing style to the medium of email.
  • Adjust their tone and formality for your reader and purpose.
  • Write emails that get to the point – without the pointless waffle.
  • Brush-up on their grammar and punctuation.
  • Stop and plan their emails – putting the main message up front.
  • Use attachments effectively.
  • Take control of their inbox.
  • Use correct greetings and sign-offs.
  • Comply with their in-house policies (eg about confidential information).

Outline

  • Understanding the basic structure of an email
  • Greeting
  • A compliment or pleasantry
  • The reason for your email
  • A call to action
  • A closing message
  • Signature
  • Understanding the importance of tone, clarity and organization of information of an email
  • Don't over-communicate by email
  • Make good use of subject lines
  • Keep messages clear and brief
  • Be Polite
  • Check your tone
  • Proofread
  • Email Do’s and Don’ts - When You're the Sender
  • Make sure that email is the right communication tool for the job
  • Get to the point right away
  • When asking a question, be sure to ask the question
  • Be clear about when you need a response
  • Provide context to frame your message
  • Don't forget the rules of grammar and punctuation
  • One message, one topic
  • Provide a summary when you forward an "FYI" email
  • Email Do’s and Don’ts - When You're the Recipient
  • Don't make any assumptions about the sender's emotional state
  • Don't escalate a conflict by sending an emotionally charged response
  • Ask for clarification
  • Use your email software's built-in tools to help organize messages
  • Remember: You don't have to respond to every message right away

Who should attend

  • Executives, Managers
  • Administrative Personnel
  • Anyone who need to correspond through emails for work purposes

cost

  • $ 450 per participant
  • $ 400 for 2*
  • $ 350 for 3 or more*
  • *Cost per participant from the same organisation

funding

  • SkillsConnect CRS-N-0000990 at $2 per hour
  • SkillsFuture Credit up to $500 for Self-Sponsored Singaporeans aged 25 and above

schedule

  • 8 September 2020 (7th Run)
  • 9 am to 5 pm
  • 7 hours

Admin

  • Hotel Grand Pacific Singapore
  • Coffee & tea with snacks during the morning and afternoon breaks
  • Buffet lunch with vegetarian & halal options

Certification

  • A Certificate of Attendance will be awarded at the end of the workshop.

Trainer

Noor Wahab has more than 15 years of working experience specializing in training areas such as Communication & Presentation Skills, Cross-Cultural Communications, Cultural Diversity and other corporate training programmes.

Her long list of accomplishments includes designing and delivering a mentor workshop for the SPT (Singapore Parallel Train) project for ExxonMobil, conducting a creativity & innovation workshop for the Singapore government, AVA (Agri-Food & Veterinary Authority of Singapore), and designing and delivering a coaching and mentoring program for KBC Advanced Technology.

Noor holds a Bachelor of Arts majoring in Psychology (USA) and a Bachelor of Mass Communications (USA). She is also a fully qualified and accredited administrator of the Myers Briggs Type Indicator.

register

Please register for this course using our Registration Form or call us at (65) 6337-7516 should you have any queries.