Conflict Resolution Skills Virtual Workshop

7 August 2020


In a work environment, it is unlikely that conflict can be avoided.

Conflict is natural and inevitable, as long as there are people working in organisations.

When conflict is handled poorly, it damages team morale and effectiveness.

But when conflict is managed well, it can help to build higher-performing teams and individuals.

During this virtual workshop, participants will learn how to manage and resolve conflict and by doing so, increase the positive effects.


  • Understand yourself and your trigger points
  • Adapting your “Style” to the situation
  • Express your emotions tactfully
  • Turn conflict situations into discussions
  • Create win-win resolutions of conflicts
  • Get to the core of the problem


  • Introduction to conflict resolution
  • What causes conflict
  • Trigger points leading to conflict
  • Setting the right environment
  • Emotional intelligence and conflict resolution

Who should attend

  • Individuals with a direct report, knowing how to resolve conflicts is an essential skill.
  • Employees, knowing how to identify and avoid or resolve negative conflict can positively impact efficiency and effectiveness at work.


  • $ 180 per participant
  • $ 150 for 2 or more*
  • *Cost per participant from the same organisation


  • 7 August 2020
  • 3 hours
  • 9 am to 12 noon


  • Virtual training room
  • Break from 10.15 to 10.30 am


  • A Certificate of Attendance will be awarded at the end of the workshop.


Carina Tien has over 20 years of corporate experiences in various multinational companies. Her experience and exposure include customer relations, human resources, training & development, sales administration, secretarial, advertising and business development.

She has conducted numerous workshops for both MNCs and SMEs in the past years and had been interviewed in the media such as Singapore’s News Radio 93.8 Live and Pop Radio Station 933. Carina also contributes articles to the Straits Times Career Guide.

Carina has a Degree in Business & Human Resource Management. She also has Diplomas in Communication Studies, Advertising, Business Administration, Image Consulting, and in Teaching English to Speakers of Other Languages (TESOL), as well as a Professional Diploma in Cognitive Behavioural Therapy, a Certificate in Practical Counseling as well as an Advanced Certificate In Training & Assessment (ACTA).


Please register for this course using our Registration Form or call us at (65) 6337-7516 should you have any queries.