Be aware of non-verbal cues and signals for effective communication with others.
A key ingredient to striking and maintaining a positive first impression is body language. Unconsciously, the body telegraphs thoughts when folding arms, crossing legs, standing, walking, moving the eyes and mouth. These reveal mood, personality, and self-esteem.
The body doesn’t know how to lie. The more you appear to be in charge, the more people approve of you. By creating habits of positive body language you can control how others perceive and respond to you.
While we have some positive and practical practices in behaviours and engagement, it is critical to understand the preferences of our guests to build a relationship beyond mere formalities to ensure success.
Who should attend
Kay Nalla has dedicated 18 years of her life training staff and colleagues on customer service, personal grooming and makeup and selling techniques while performing her managerial duties in the sales and marketing field.
Her love and passion to interact with people propelled her to work in travel agencies, various hotels (F&B, room sales & banquet), The Singapore Changi Airport and well established spas like Clarins, Haach and Bonafides.
Kay’s responsibilities include managing all aspects from recruiting new staff, training them to their best potential, implementing effective promotions to accomplish the sales revenue for the outlet, managing customer’s needs and wants and also holding talks for the clients on various beneficial topics including body language, active listening skills and more. Her extensive experience and knowledge in the hospitality arena coupled with her genuine desire to share has made her a much sought after speaker.
Kay was invited to hold talks and conduct workshops for government bodies, country clubs, hospitals, banks, spas and other sectors including Singapore Police Force, Singapore Girl’s Home, Singapore Changi Prison, Panasonic, Rendezvous Hotel and more.
Kay is a MOE approved and certified ACTA trainer. She holds a Diploma in Travel and Ticketing (IATA/UFTAA), Diploma in Aesthetics (Beauty), NITEC in Face Care, LCCI in Marketing and possesses a Certificate for Personal Grooming. She was also awarded a Super host Certificate from The Singapore Tourism Board.
Please register for this course using our Registration Form or call (65) 6337-7516 should you have any queries.