Art of Being Assertive Virtual Workshop

21 August 2020


Assertiveness is the key to getting heard, being respected and being recognized.

It is about speaking and being heard while playing fair and respect to the others.

It is a way to negotiation with a satisfied ending.

This virtual workshop enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.


  • Understand the role of assertiveness
  • Explore the differences among passive, aggressive and assertive communication
  • Avoid being manipulated by others
  • Understand the key components of self-confidence
  • Increasing your confidence both vocally and physically using assertion


  • What is Assertiveness?
  • Myths about Assertiveness
  • What stops us from being assertive?
  • Pros and Cons of Various Behaviors
  • Passive Behavior
  • Aggressive Behavior
  • Assertive Behavior
  • Assertiveness Techniques
  • Basic Assertion
  • Empathic Assertion
  • Consequence assertion
  • Discrepancy Assertion
  • Negative Feelings Assertion
  • Broken Record

Who should attend

  • Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.


  • $ 180 per participant
  • $ 150 for 2 or more*
  • *Cost per participant from the same organisation


  • 21 August 2020
  • 3 hours
  • 9 am to 12 noon


  • Virtual training room
  • Break from 10.15 to 10.30 am


  • A Certificate of Attendance will be awarded at the end of the workshop.


Carina Tien has over 20 years of corporate experiences in various multinational companies. Her experience and exposure include customer relations, human resources, training & development, sales administration, secretarial, advertising and business development.

She has conducted numerous workshops for both MNCs and SMEs in the past years and had been interviewed in the media such as Singapore’s News Radio 93.8 Live and Pop Radio Station 933. Carina also contributes articles to the Straits Times Career Guide.

Carina has a Degree in Business & Human Resource Management. She also has Diplomas in Communication Studies, Advertising, Business Administration, Image Consulting, and in Teaching English to Speakers of Other Languages (TESOL), as well as a Professional Diploma in Cognitive Behavioural Therapy, a Certificate in Practical Counseling as well as an Advanced Certificate In Training & Assessment (ACTA).


Please register for this course using our Registration Form or call us at (65) 6337-7516 should you have any queries.