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Handling Workplace Conflict
Objectives
Analyze confliction situations around you
Analyze your stance and that of the actors involved in the conflict
Intervene to resolve confliction situations
Learning Outcomes:
At the end of the course, participants will be able to:
Identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit
Recognise the various stages of conflict and preventing them from escalating
Deal with conflict with a greater awareness of the conflict management style of themselves and others
Utilise a variety of methods for managing conflict successfully
Invest less time and energy in conflict and creating more productive relationships with others
Outline:
Causes of Conflict
Where does conflict come from
Dealing with conflict
Understanding different personalities
Motivating factors on the job
Benefits of Resolving Conflicts
Overcoming the Most Common Reasons for Conflict
Creating the proper workplace climate
Establish appropriate rules of discipline
Dealing with personal problems brought to work
Overcome resistance to change
Dealing with age and cultural differences
Handling "Know-it-Alls" and other problem behaviours
Encourage Communication Within Your Team
Breakthrough listening skills
Learn how to be empathetic
Encourage team spirit
Conflict Management Techniques
Types of Conflict Management Strategies
Managing Emotions during conflict management
Six techniques to Resolving Conflicts Successfully
Applying Techniques to Resolve Conflicts
Lesson Review
Who Should Attend
This program is suitable for executives, supervisors, team leaders and managers.
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Handling Workplace Conflict
Handling Workplace Conflict
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