Outline

The workshop outline consists of the following:

1. Identifying your customers and qualifying them

2. How are buying decisions made? Uncover customers' needs and offer the right solutions

3. Open and closed questioning

4. Crafting the scripts and making the opening statements

5. Objections are great opportunities and learn how to overcome your fear

6. Listening skills and capturing buying signals

7. When should you close and how to do it?

8. Effective telemarketing tips and improving one's skills

Objectives

During the workshop, participants will be engaged in role plays and exercises that will help them gain an understanding of how to successfully sell using the telephone.

Benefits

Who Should Attend

This workshop is designed for call center agents and those aspiring to switch careers and take up telemarketing. Customer service representatives, inbound call agents, appointment setters, technical service reps and team leaders and call center managers will benefit from this workshop.

Methodology

There will be presentation slides on each topic and interactive discussions. Participants will be given exercises to do, real life examples to invite opinions and role playing will be done. Lastly, participants will discuss what tips they have learned and how they can apply them to their workplace.