Differences can be found in every team, department, organisation and even with customers; and these can give rise to conflict. Very often, we classify these people with whom we have a conflict as "difficult people". Understanding the nature of differences and responding effectively gives us a way of dealing with "difficult people". When not handled well this can reduce our effectiveness and productivity at work.

This one-day training provides participants with the skills to recognise "difficult people" and helps you identify positive strategies for dealing with them at work. Participants will learn to avoid conflict through healthy confrontation and actions aimed at building relationships and teamwork.