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Essential Skills for Secretaries and Administrators
Objectives
Identify the facilitating role of the secretariat support
Avoid common pitfalls in written and verbal communication
Analyse problems and making right decisions
Organise and follow-up effectively
Outline
Understanding Your Role
What distinguishes a secretary and administrator from other office personnel?
Qualities and attitudes sought in a secretary and administrator
Working with superiors, colleagues, and subordinates
Your role in office security
Preparing yourself for international business
Mastering the Art of Communication
Skills and competencies for communicating effectively
Understanding and overcoming the barriers to communication
Avoiding common pitfalls in written communication
Avoiding common pitfalls in verbal communication
Developing your Decision Making and Problem Solving Skills
Learning to make the right decisions
Analysing the risks involved
Admitting mistakes and resolving dilemmas
Becoming a problem-solver
Getting Organised for Success
Keeping routed material moving
Being assertive yet friendly
Setting priorities
Managing your time effectively
Learning to say no
Who Should Attend
Secretaries, personal assistants, administrators, administrative
assistants and support staff aspiring to develop their professional skills.
Methodology
This workshop is highly interactive with discussions and hands-on applications.
Real case scenarios and examples will be used to increase relevance.
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Essential Skills for Secretaries and Administrators
Essential Skills for Secretaries and Administrators
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