Objectives

1. Understand the nature, intent and characteristics of counseling.

2. Understand the characteristic required of the counselor.

3. Understand the 4 phases of the counseling process and the objectives of each phase.

4. Understand the 4 factors required in motivation and how these fit into the counseling process.

5. Understand the 3 basic stages in coaching and where these fit into the counseling process.

6. Identify the underlying causes of performance deterioration.

7. Identify Organizational Preventative Strategies for performance deterioration.

8. Develop the Essential Communication skills for Counselling.

9. Apply the Essential Counselling Skills : through case study discussions and role plays.

As a result of practicing the skills taught in this workshop , participants will gain the additional benefit of :

Who should attend

For managers, supervisors and team leaders, and executives who have staff reporting to them and are responsible for the performance of their staff.