Objectives

In this one day workshop, participants will learn:

Outline

The workshop content is constructed around 9 key sessions:

The Morning:

1. Effective email writing, message clarity and readability

2. Professional structure and business protocols in emails

3. Using language wisely

4. Business emails are legal documents

The Afternoon:

5. How to get your emails read and actioned

6. Tips and Tricks

7. Using your emails as a marketing tool for internal and external announcements

8. Manage your emails, what you send and what you receive.

9. Getting your emails noticed for the right reasons.

Who Should Attend

This workshop will benefit anyone who needs to use email to improve workplace productivity and build and maintain working relationships.

Methodology

To anchor the learning and winning behaviour, the workshop incorporates:

The workshop is highly interactive, and it includes mini-lectures, exercises, group discussions, presentations and feedback from the trainer. Real case scenarios will be used, so that the learning is relevant and applicable to work situations.

Benefits of Attending This Course

This program is about making sure that you avoid the common mistakes people make with emails, and you learn how to manage what you write, who you write to and the action you want people to take.

Make yourself an effective email writer, user and get your emails read, understood and actioned.

What questions this training programme provides answers to:

We answer for you:

How do I get my emails read and actioned?

How do I limit the number of emails I get a day?

Which emails are important?

How do I get my information, perspective and view point across to the reader?

How do I avoid miscommunication?