11 May 2012,
- Hotel Grand Pacific, Singapore

Introduction

The rise of the Internet has significantly changed how people communicate in business. According to Ferris Research, the average business user sends more than 600 emails (a email is counted by the number of recipients, not individual emails) per day. The number of business email users in Singapore has increased to 3,658,400 Internet users as of June 2010, 77.8% of the population (source: International Telecommunication Union).

The formal business letter is often replaced with a quick email--an exchange often taken lightly in the business world. Many think because of the speed and informality associated with emails they can get away with poor grammar and punctuation. But the quality of business emails reflects your image as a businessperson and that of your company.