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Effective Coaching Skills
Objectives
You will learn to:
Identify the qualities and challenges of a coach
Use techniques to pinpoint underlying causes of performance deterioration and 'motivators'
Apply questioning techniques in the coaching process
Use active listening and empathetic responding techniques
Identify steps to problem identification, problem scoping, summarizing and solutions generation
Conduct reality check and giving feedback
Outline
Coaching process vs. counseling and mentoring
Characteristics and qualities of an effective coach
Mindset of the leader before the coaching session
Cause/s of performance deterioration
Coaching flow charts and problem identification
4 stage coaching process
Practice the skills required in the 4 stages that make for an effective coaching session
Benefits to You
As a result of practicing the skills, the following are the benefits:
Improved work climate within your team / department
Improved leadership skills and use proactive problem solving techniques
Increased employee engagement at work
Who should attend
For managers, executives and team leaders who have staff reporting to them
and are responsible for the performance levels of these staff.
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Effective Coaching Skills
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