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Negotiation & Conflict Management
Objectives:
In this one day workshop, participants will be able to:
Identify the Sources and Triggers of Conflict
Create and Choose the Appropriate Choice of Negotiation Alternatives
Work out a Personal Plan of Action to affirm lessons learnt
Outline:
The workshop contents:
Is Conflict Good or Bad?
Where Conflicts Start
Sources of Conflict in Organizations
Individual Differences in Conflict Resolution
Resolving Conflict through Negotiation
Four Key Skills to obtain the Best Possible Outcomes for Self in the Negotiation Process
Four Strategies to ensure both Negotiators obtain the Best Possible Outcomes
Alternatives when Negotiation Fails
Resolving Conflict through Third-party Intervention
Building Effective Relationships
Personal Plan of Action
Methodology
This workshop incorporates:
Mini-lectures and small group discussions
Interactive exercises and workplace experiences
Participants’ own case studies to deal with conflict
Who Should Attend
This workshop is ideal for managers, executives and staff who are from
the same department or from other departments who have to work daily with each other.
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Negotiation & Conflict Management
Negotiation & Conflict Management
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