Objectives:

1. Plan to achieve team service outcomes.

2. Develop team cohesion.

3. Participate in and facilitate a service team.

4. Coordinate with management on service issues.

Benefits:

Outline

Day 1

Plan to achieve team service outcomes

Coordinate with management on issues relating to service delivery

Day 2

Develop team cohesion

Participate in and facilitate a service team

Who should attend

For those in supervisory position and those needing to work in groups to achieve internal or external service goals; those who are preparing to assume supervisory position and those being groomed for supervisory position.

Participants are assumed to have at least 1 - 2 years experience or prior knowledge in their respective industry. They should also be able to handle simple correspondences and provide simple instructions to fellow team mates or colleagues.

Methodology

Using facilitated training and assessment in a structured learning environment.

An interactive approach combined with various forms of instructional methods, training techniques that include presentation, discussions, case studies, videos, role-play and practical exercises used to anchor learning points. The training sessions are conducted in a supportive learning environment and facilitated by experienced trainers who will also provide feedback to participants.

Assessments will be conducted to assess a learner's ability to perform specified tasks and to gauge the candidate's knowledge, skills and attitudes before certifying the person's competency.